ESCAPAR, a Fayetteville, NC-based nonprofit, has been a beacon of hope and progress in the community. Dedicated to fostering economic growth and development, ESCAPAR has always sought innovative ways to enhance its operations and reach. Recognizing the need for digital optimization, ESCAPAR turned to Media Shield, a comprehensive digital solutions platform, to streamline its processes and expand its outreach.

ESCAPAR’S mission to empower individuals and businesses required a robust and efficient system to manage appointments, offer courses, and track client journeys. They faced challenges in efficiently scheduling team appointments, selling courses, and systematically assessing client needs. The need for a seamless, integrated system was evident to keep pace with their growing community impact.

Media Shield’s Tailored Solutions

NexGBTech Calendar: Implementing Media Shield Calendar transformed how ESCAPAR managed team appointments. The intuitive interface and easy scheduling significantly saved time and enhanced organizational efficiency.

Media Shield Memberships: To reach a broader audience with their educational offerings, ESCAPAR utilized Media Shield Memberships. This feature enabled them to sell and offer courses online, expanding their educational impact.

Pipelines and Workflow Automation: Perhaps the most transformative tool was Media Shield’s Pipelines and Workflow Automation. This feature streamlined ESCAPAR’s client assessment process, enabling a more personalized and effective approach to client development and support.

Impact of Media Shield:

The adoption of Media Shield’s solutions marked a turning point for ESCAPAR. The calendar system alone saved several administrative hours per week, allowing staff to focus more on strategic initiatives. The online course offering expanded their educational outreach, resulting in a significant increase in course participation and revenue. The Pipelines and Workflow Automation brought a new level of sophistication to their client assessment journey, improving client satisfaction and engagement.

Customer Success Management (CSM) Experience

The Media Shield CSM team played a pivotal role in this transformation. Their responsiveness and ability to swiftly address ESCAPAR’s needs were commendable. The CSM team’s dedication not only ensured a smooth implementation of the tools but also provided ongoing support, making every request a priority and reinforcing the partnership.

CEED’s Collaboration with Media Shield is Shaping the Future of Nonprofits

ESCAPAR collaboration with Media Shield exemplifies how digital tools can revolutionize the way nonprofits operate and engage with their communities. The integration of Media Shield’s solutions has not only streamlined ESCAPAR’s internal processes but also amplified its capacity to serve and empower. ESCAPAR now stands as a model for other nonprofits looking to harness the power of digital solutions to enhance their impact and efficiency.